Covid FAQ

Covid FAQ

Burning Coal’s first priority is the safety of our community. Our requirements are designed to help protect audiences, staff, artists, and volunteers, while continuing to present the live, visceral experiences you expect.

Indoor events will require proof of vaccination OR proof of a negative PCR COVID-19 diagnostic test, plus a face mask (see details below).

Outdoor events do not require proof of vaccination and will not be socially distanced, but will require face masks. These precautions are in line with industry guidelines and government regulations, and have been approved by Burning Coal’s Board of Directors.

The following precautions have been put in place for all indoor events until further notice:

PROOF OF VACCINATION OR PROOF OF A NEGATIVE COVID TEST IS REQUIRED

Burning Coal Theatre Company is requiring proof of a COVID-19 vaccination OR proof of a negative PCR COVID-19 test taken within 72 hours of an event date for all audience members and volunteers. Please bring physical or digital proof with you to be reviewed by the house manager or staff member at check-in. No one will be admitted without proof of vaccination.

In line with this requirement, 100 percent of Burning Coal staff and artists are vaccinated.

FACE MASKS

Face coverings for staff and guests are required for all indoor performances, until further notice.

(Actors, however, will not wear masks.) Masks will be provided for those who forget them. No one will be admitted without a mask.

We will review this policy show-by-show to adhere to the advice of City, County, or State officials and the CDC’s recommendations, whichever has the greater safety precautions required.

HAND SANITIZING

Hand sanitizer is located throughout the building. We strongly recommend using hand sanitizer and/or washing your hands frequently during your visit.

SOCIAL DISTANCING

Parties will be seated with spaces in between to create distanced seating, on a first-come, first-served basis. If you wish to be seated with people who bought tickets separately from you, please email development@burningcoal.org within 48 hours of your performance to guarantee our house manager seats you as close together as possible.

If someone in your party requires wheelchair or accessible seating, please let us know in advance if possible by emailing development@burningcoal.org.

TEMPERATURE CHECKS

A house manager, staff member, or volunteer usher will check your temperature prior to entry with a touchless thermometer. If you have a fever, you will be asked to reschedule by emailing development@burningcoal.org.

What if I am experiencing symptoms of COVID-19?

If you think you are experiencing symptoms of COVID-19, are running a fever, or otherwise feel unwell, please stay home. Do not come to the theatre.

Burning Coal offers easy reschedules for anyone that has tested positive, been exposed, or is just not feeling their best. To reschedule your tickets, email development@burningcoal.org by 4pm on the date of your evening event or 12 pm (noon) for matinée events, and we will send your rescheduling date options.

Do I need to wear a face mask?

Yes, all audience members, staff members, and volunteers must wear an appropriate face covering over both their nose and mouth while inside, regardless of vaccination status.

At this time, the City of Raleigh and Wake County requires that face covers be worn indoors regardless of vaccination status.

Do you have a livestream ticket option?

Virtual tickets are also available for many performances. Virtual tickets are typically the same price as in-person tickets. To switch to a virtual ticket, please do so by 4 pm on the date of an evening event or noon on the date of a matinée. Call the box office during business hours at 919-834-4001, or after business hours by emailing development@burningcoal.org.

What do you mean by fully vaccinated?

As stated by the CDC, people are considered fully vaccinated 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, OR 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. If you received your vaccine within two weeks of your event, please reschedule or bring proof of a negative PCR COVID-19 diagnostic test.

How do I show proof of vaccination?

Prior to entry, Burning Coal Theatre’s house manager or staff member will review your proof of vaccination.

Guests should be fully vaccinated against COVID-19 (at least two weeks after final dose) AND provide proof of vaccination during check-in at the event. No one will be admitted without proof of vaccination OR a negative PCR COVID-19 diagnostic test.

To make a vaccine appointment, visit https://www.vaccines.gov/search/.

Proof of vaccination documentation options include:

● the original vaccination card

● a printed copy of the vaccination card

● a photo of the vaccination card

● a digital verification from the NC DHHS COVID-19 VACCINE PORTAL (not everyone is eligible)

● or digital verification from other certified online vaccination portals

What if I lost my vaccination card?

In lieu of your original vaccination card, a photo of your immunization card, a printed copy of the card, or a digital verification will be accepted. We also accept proof of a negative COVID-19 diagnostic test taken within 72-hours prior to the event date in the place of proof of vaccination.

How do I use the NC DHHS COVID-19 VACCINE PORTAL?

If you received your COVID-19 vaccine through a NC provider, you may be able to access your proof of vaccination online through the NC DHHS Portal.

Please follow these steps in advance of attending a Burning Coal event and verify that you are able to bring up your proof of vaccination on your phone, or print it out.

Login to the portal here: https://covid-vaccine-portal.ncdhhs.gov

Once you are signed in to the portal:

● Click on “My Dashboard”

● Click the button that says “Generate your COVID-19 Information”

● That will bring up a PDF with your QR Code that you can save as a PDF or take a screen capture

● Print the PDF or save the screen capture on your phone so you can retrieve it easily at check-in

We also accept the original vaccination card, a copy of the original vaccination card, or a photo of the original vaccination card. If you are not vaccinated, we require proof of a negative COVID-19 diagnostic test taken within 72 hours of the performance date.

What if I forget my proof of vaccination?

Proof of vaccination or proof of a negative COVID-19 diagnostic test taken within 72-hours prior to the event date are required. You may show this information digitally on your phone if you do not have a physical copy (please have it pulled up on your phone before checking in, and test that you are able to do so in advance). If you are unable to provide either, we will work with you to reschedule your tickets.

If I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose.

For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test taken within 72-hours of the event date is required.

I have had Covid in the past. Do I still need to be tested or obtain a vaccine?

Proof of vaccination or proof of a negative PCR COVID-19 diagnostic test taken within 72-hours of the event date are always required. If you have tested positive within 10 days of the event, please email development@burningcoal.org to reschedule your ticket or call our box office during business hours at 919-834-4001.

How do I show proof of a negative test result when I arrive for my event?

Prior to entry, Burning Coal’s house manager or staff member will review your proof of a negative COVID-19 diagnostic test.

Guests will be asked to provide proof of a negative COVID-19 diagnostic test (PCR only) taken within 72-hours of the event date.

Please make sure this test result clearly lists your name, date-of-test and test result. It may be printed, or shown digitally.

If I am unvaccinated, do you require a specific type of COVID-19 diagnostic test?

ONLY PCR COVID-19 tests (sometimes referred to as a molecular test) will be accepted. Please be sure to bring proof of your negative test result (printed or digital). Rapid tests are NOT accepted due to the widely varying degrees of accuracy.

Testing is free, easy and fast at hundreds of locations throughout North Carolina. To find a testing site near you, please visit: Test Site Finder

How close to the event date should I take a COVID-19 diagnostic test?

Your COVID-19 diagnostic test should be taken within 72-hours of the event date. For example, if your event is on Friday, your test should be taken no earlier than the Tuesday prior. Please keep in mind some COVID-19 diagnostic tests take 24-48 hours to return with results, and we require proof of a negative result for admission.

Will at-home COVID-19 tests be accepted?

At-home covid tests are not accepted.

If you have further questions, please contact Development Director Nathalie Ray at development@burningcoal.org or call 919-834-4001.